Do you need a new TBM solution? Managing and controlling IT costs has become a strategic necessity for many companies. But what happens when the tool you’re using becomes more of a burden than a benefit? If your ITFM or TBM solution can no longer keep up with your requirements, it might be time for a change. Here are five clear warning signs that your current solution is no longer working optimally for your organization.
1. Performance issues are slowing you down
When loading times test your patience or the system repeatedly fails during peak times, productivity takes a hit – and so does internal acceptance. Frequent delays and the constant need to submit support tickets are clear signs: your ITFM/TBM solution is working against you, not for you.
2. Not flexible enough for your needs
A solution that can’t adapt to your company’s specific standards and processes becomes a burden over time. If custom reports, specific data relationships, or company-specific structures can’t be mapped, unnecessary manual effort arises – not to mention user frustration.
3. Complicated and non-intuitive to use
A steep learning curve, cluttered interfaces, and an overwhelming number of filter options can discourage new users quickly. If even tech-savvy teams struggle to navigate the system, it’s a clear sign that usability wasn’t a priority – with a direct impact on efficiency.
4. Lack of integration between modules
ITFM and TBM solutions rely on the seamless connection of data across different areas. But if building those connections is complex or if data transfer between modules is cumbersome, the transparency you were aiming for quickly turns into a patchwork of isolated solutions.
5. Costs outweigh the benefits
High licensing fees are one thing – but when significant indirect costs for setup, configuration, maintenance, and training are added on top, the value-for-money question becomes unavoidable. Especially for long-term IT investments, the costs should be clearly justified by measurable value.
When the effort outweighs the benefit
A modern ITFM or TBM solution should provide transparency, simplify processes, and support strategic decision-making. But when performance issues, lack of adaptability, and high costs dominate, it’s time to consider alternatives. If you’re thinking of switching your TBM tool, make sure your new solution is not only more powerful, but also more flexible and future-ready.
You can find a current study on the best ITFM/TBM solutions from the analysts at Research in Action. Analyst firm Gartner also regularly publishes a Market Guide for IT Financial Management Tools.
