AI (Artificial Intelligence) is a collective term for techniques and processes that serve to imitate human behaviour through software and/or hardware. AI programmes are often used to recognise patterns and trends in a data set and to make predictions that would normally not be possible by human experts or only at great expense. AI technologies are often used in areas such as business analytics, customer service and marketing to provide a personalised and more efficient user experience. With our IT platform CIO COCKPIT, valid information about possible trends in costs or utilisation can be obtained from static forecasts. The more historical data that is available in COCKPIT, the more meaningful the development forecast becomes.